REFUND & RESCHEDULING POLICY

Last updated: September 2026

1. Our Policy

We understand that plans can change. Our policy is designed to give students reasonable flexibility while allowing us to manage limited appointment and class availability.

This policy applies to bookable services provided by The NPD Academy, including private tuition, online tuition, masterclasses, consultations, sewing clubs and other scheduled sessions, unless a different policy is stated at the time of purchase.

2. Rescheduling

If you need to change your appointment, you must provide at least 24 hours' notice.

Where at least 24 hours' notice is provided, you may request to move your appointment to another available date or time.

Rescheduling is subject to availability.

Providing 24 hours' notice does not guarantee that your preferred alternative date or time will be available.

3. Less Than 24 Hours' Notice

If you request to reschedule less than 24 hours before your scheduled appointment, this may be treated as a late cancellation.

In these circumstances:

• The appointment will not normally be rescheduled.

• The payment will not normally be refunded.

• A replacement session will not normally be provided.

4. Late Arrivals

If you arrive late for your appointment, the session will normally still finish at the originally scheduled time.

We do not extend sessions to compensate for late arrival.

Late arrival does not entitle you to a partial refund or reimbursement.

5. No-Shows

If you do not attend your booked session and have not contacted us in advance, this will be treated as a no-show.

No-shows are not reimbursed.

6. Cancellations

If you need to cancel a booking, please contact us as soon as possible.

Where cancellation takes place less than 24 hours before the scheduled appointment, the booking will normally be non-refundable.

Where cancellation is made with sufficient notice, any refund or rescheduling option will depend on the type of booking and the circumstances.

Any applicable statutory consumer rights remain unaffected.

7. Exceptional Circumstances

We understand that genuine emergencies and unexpected circumstances can occur.

If an exceptional circumstance prevents you from attending, please contact us as soon as possible.

We may consider requests on a case-by-case basis. Any exception is at the discretion of The NPD Academy and does not create an ongoing entitlement to a refund or rescheduling.

8. If The NPD Academy Cancels

If we need to cancel your booked session, we will contact you as soon as reasonably possible.

We will normally offer either:

• An alternative date or time; or

• A refund where an alternative arrangement cannot reasonably be provided.

9. Digital & Self-Learn Courses

Our self-learn courses are digital products that provide immediate access to the complete course and its accompanying materials.

Digital courses are non-refundable once access has been provided, as the digital content cannot be returned.

This does not affect any statutory rights you may have where the digital content is faulty, not as described or otherwise fails to meet applicable legal requirements.

By purchasing a self-learn course and requesting immediate access, you acknowledge that you are receiving digital content immediately and that your statutory right to cancel may be lost once access begins, where permitted by law.

10. Contact Us

For cancellations or rescheduling requests, please contact us as soon as possible:

The NPD Academy
thenpdacademy@hotmail.com
Bradford, West Yorkshire, United Kingdom